In January, February & March 2025, the below figures show how we performed as a PCN and how we delivered in the following areas:
Appointments
Face to Face appointments
- January – 13709
- February – 19759
- March - 19878
Appointments on the Same day
- January – 10871
- February -13618
- March – 20536
GP Appointments
- January -10729
- February – 14464
- March – 14014
Patients that failed to attend their appointments without cancelling
- January – 1181
- February – 1500
- March – 1544
Telephone statistics
Calls Presented Calls Handled
- January – 45547 January - 42204
- February – 39804 February – 36958
- March – 42200 March – 38681
Average Maximum Queue Time
- January – 1:04:00
- February – 01:02:00
- March – 0:35:00
Referrals
Pharmacy First Scheme
- January – 119
- February – 110
- March – 137
Social Prescribing Team
- February – 65
- March – 38
Friends & Family
The Friends and Family survey is sent to all patients that have accessed any of the services provided by the PCN. The results show how well they feel the PCN delivered that service.
January February March
Very Good – 1578 Very Good – 933 Very Good - 1031
Good – 171 Good – 139 Good - 133
Neither Good nor Poor - 29 Neither good nor Poor – 14 Neither Good nor Poor - 33
Poor – 18 Poor – 27 Poor - 22
Very Poor -16 Very Poor – 13 Very Poor - 21
Don’t know – 8 Don’t know – 3 Don’t know - 3